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Frequently Asked Questions


FREE SHIPPING IN THE U.S. & CANADA
REDUCED RATES WORLDWIDE

Do you only sell authentic merchandise?
YES. All our merchandise is 100% authentic, guaranteed, purchased directly from the manufacturer. We are authorized dealers for all brands we carry.

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What is your return policy?

Return and Exchange Policy

Unusual Threads allows returns provided that return requests are made within 24 hours from the date of delivery confirmation and that you follow the instructions below.

In an effort to keep our prices as low as possible, all returns will be credited with store credit, less the original shipping and handling fee; a charge of $10.95 will be applied to all free shipping items originally shipped to a U.S. address; a charge of $25.00 or the actual shipping cost, whichever is higher, will be applied to all free shipping items originally shipped to an address outside the U.S. Any return must include all boxes, papers and any other items originally included with the item.

Special orders and custom orders may not be returned unless shipped in error (which has not happened yet.) This includes Koolaburra boots with crystals or custom wording, custom sizes, etc. There is a $10.00 shipping charge on boots exchanged for a different size, within the U.S. If in doubt please ask us.

Return requests must be received within 24 hours from the date of delivery confirmation. Returned merchandise must be unworn, unused and in original condition with all original tags attached. Unusual Threads has the right to refuse return of any merchandise that we determine does not meet these requirements. Sale items, special orders, lingerie and swimwear are not returnable and all sales of this merchandise are final. You are responsible for all shipping, handling, and insurance costs associated with returning merchandise.

Exchanges are subject to availability of the item and are subject to payment of any cost difference for the item as well as any additional shipping, taxes and import duties.
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How to return an item

1. Email us to receive a Return Authorization Number (RA#): customerservice@unusualthreads.com. Please be aware that the issuance of an RA# does not guarantee that the merchandise will be accepted for return or that the charge for the merchandise will automatically be credited back to your credit card. You will be notified of acceptance once the merchandise has been returned and inspected by Unusual Threads.

2. Please print out the email containing the RA# and include that with your full name, address, phone number, email address and reason for return along with the returned merchandise.

3. Merchandise must be shipped securely packaged, pre-paid, insured, and signature required, and must be received by Unusual Threads within seven days of receipt of RA#. Unusual Threads does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled. Please also note that Unusual Threads will not accept any packages that are sent Cash/Check on Delivery (COD). RA# must be legibly written on the outside of the return package to ensure proper and timely handling of the return. Returned merchandise will not be processed RA#.

4. Upon receipt of your returned merchandise, Unusual Threads will send you an email regarding the status of your return. We will process your return request within five business days following receipt of the package.

5. Shipping and handling charges and import duties are not refundable.
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How to return an item

1. Email customerservice@unusualthreads.com or call us in California us to receive a Return Authorization Number (RA#). Please call (760) 238-2729. Please be aware that the issuance of an RA# does not guarantee that the merchandise will be accepted for return or that the charge for the merchandise will automatically be credited back to your credit card. You will be notified of acceptance once the merchandise has been returned and inspected by Unusual Threads.

2. Please print out the email containing the RA# and include that with your full name, address, phone number, email address and reason for return along with the returned merchandise.

3. Merchandise must be shipped securely packaged, pre-paid, and insured, and must be received by Unusual Threads within seven days of receipt of RA#. Unusual Threads recommends shipping returned merchandise via FedEx or insured Priority Mail for tracking purposes. Unusual Threads does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled. Please also note that Unusual Threads cannot accept any packages that are sent Cash/Check on Delivery (COD). Please note that RA# must be legibly written on the outside of the return package to ensure proper and timely handling of the return. Returned merchandise will not be processed nor will any refunds be made without an RA#.

4. Upon receipt of your returned merchandise, Unusual Threads will send you an email regarding the status of your return. We will process your return request within five business days following receipt of the package.

5. If your return request is approved, unless a gift certificate or exchange is requested, all refunds will be made in the method of original payment. Only the value of the merchandise minus any discounts, if any, and the 15% re-stocking fee, will be refunded. Shipping and handling charges and import duties are not refundable.
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What forms of payment do you accept?
At this time we accept payment by Visa, MasterCard, American Express, Discover, and PayPal. Our website is secured by VeriSign, the web's leading secutiy system for internet payments. However, if you are uncomfortable entering your payment information on the internet, please either send us your phone number and we will call you, or feel free to call us between 8 AM and 6 PM Pacific Time (we are in California) at (760) 238-2729.

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How do you ship?

Our free worldwide shipping is via USPS Priority Mail (delivery usually within 2 - 3 business days in the U.S.) Items normally ship within 1 - 2 days. Items marked "Special Order" may take longer. All shipments are professionally and carefully packaged. For further details about shipping and handling, please see our Shipping page.
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Do you ship internationally?

We ship to almost every country in the world via USPS Global Priority Mail (delivery usually 6 - 10 business days.) We offer EXPRESS international shipping for an additional charge. The customer is responsible for any and all customs duties or taxes which may be imposed by their country.
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Do you charge my credit card when I place a pre-order?
Yes
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Are you an authorized dealer for the brands you offer for sale? We are authorized sellers of all the brands we currently offer. Floto Imports, Sir Alistiar Rai, Tolani Scarves, Love Quotes Scarves, Koolaburra Australian Sheepskin Boots, Crystal Rock by Christian Audigier, Kettle Black for Koolaburra, Ed Hardy Intimates, Gucci®, Prada®, Fendi®, Marc Jacobs®, Christian Dior®, Chanel®, Burberry®, Coach®, Seven For All Mankind®, True Religion®, Citizens of Humanity®, Primp®, Juicy Couture®, Miss Me®, Joes Jeans®, YSL®, Balenciago®, Bottega Veneta®, Miu Miu® or any other designer does not control, promote, endorse, or sponsor this site in any way, nor are they affiliated or associated. Floto Imports, Sir Alistiar Rai, Tolani Scarves, Love Quotes Scarves, Koolaburra Australian Sheepskin Boots, Crystal Rock by Christian Audigier, Kettle Black for Koolaburra, Ed Hardy Intimates, Gucci®, Prada®, Fendi®, Marc Jacobs®, Christian Dior®, Chanel®, Burberry®, Coach®, Seven For All Mankind®, True Religion®, Citizens of Humanity®, Primp®, Juicy Couture®, MIss Me®, Joes Jeans®, YSL®, Balenciago®, Bottega Veneta®, Miu Miu® are the respective, registered trademark holders of the aforementioned brands.

UnusualThreads and its website unusualthreads.com make no warranty or representation, expressed or implied, unless otherwise stated that we are affiliated with the respected brand holders. We disclaim all warranties of any kind, including, but not limited to, merchantability and fitness for a particular purpose. You, the customer, agree that the sole and exclusive maximum liability to Unusual Threads and/or UnusualThreads.com, arising from any product sold on the UnusualThreads site shall be the price of the product ordered. In no event shall UnusualThreads.com, Unusual Threads, its directors, officers, employees, or other representatives be liable for special, consequential, indirect, or punitive damages related to the product sold. All products are sold in the state of California and any action shall be brought in Palm Desert, CA.

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Do you charge sales tax? We charge 8.75% Sales Tax on all orders shipped within the state of California. We do not charge sales tax on any other orders.
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How long have you been in business?
We have been selling designer apparel online since 2000. UnusualThreads.com opened for business in 2006.
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Do you accept custom orders?
Absolutely! Just let us know what you are looking for and we will do our best to find it. Contact us HERE
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How do you know what questions people are really asking frequently?
You got us. If you have a question, please contact us HERE
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100% Authentic Kettle Black fringe boots for Koolaburra, Floto Imports Italian leather luggage, duffles, totes, duffels, bags, Tolani scarf, Love Quotes scarf, Sir Alistair Rai scarf and wrap, clutch and tee, Lauren Moshi Collection tanks, tees, scarves, shirts, tops, Torn by Ronny Kobo, Crystal Rock by Christian Audigier, Fluxus Wear, Fluxes Bias Wrap, Long Tab Cardigan, burn out, WildFox, Wildfox jeans, Wild Horse, Celebrity Fashion, Celebrity Style, Celebrity Boots, Celebrity Scarves, Celebrity Jewelry, Celebrity Watches, Celebrity Luggage and Bags
 

Every item we sell is 100% authentic. Read our Authenticity Guarantee here. Our PRE-ORDER terms & conditions are here
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All content, including graphics and photos, Copyright 2006 UNUSUAL THREADS, except those provided by the various manufacturers and designers, who own all rights to those photos and graphics. UnusualThreads, Unusual Threads, and UnusualThreads.com Copyright 2006. UnusualThreads is not affiliated in any way with any of the manufacturers or designers represented on these pages except as an authorized dealer.

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